Support

You add a photo, tap the face you want to search, and Face Seek scans publicly indexed images across the web for visually similar faces. Each result includes a link to the page it was found on.

Results are ranked by visual similarity and are probabilistic. A high similarity score means the images look alike — it is not proof that they show the same person. Always verify independently.

The most common reasons are a low-resolution photo, a face at an extreme angle, heavy shadows, or a face that simply does not appear on publicly indexed pages.

Your photo is never stored on our servers. It passes through in memory and is forwarded straight to our image search provider, which uses it to run the search you asked for. Deleting the search in the app instructs them to delete it. Your photo is never added to a database other users can search, and never shared with other users. See our Privacy Policy.

Yes — the results of a search (the links and thumbnails) are stored on our servers for 30 days so the app can show you a search you ran earlier, then deleted automatically. Deleting a search in the app removes it immediately. The photo itself is not part of that record.

Free searches show you the matches we found, with the source links hidden. Unlocking a search reveals the link for each result. Each unlock costs one search credit, and a search you already paid for arrives unlocked.

On iPhone or iPad: open Settings, tap your name, tap Subscriptions, select Face Seek, and tap Cancel. On Android: open the Google Play Store, tap your profile icon, then Payments and subscriptions, then Subscriptions. Cancellation takes effect at the end of the current billing period.

Refunds are handled by the store you bought from, not by us. For Apple, visit reportaproblem.apple.com, sign in, and select the purchase. For Google Play, use the Play Store order history. We are not able to issue refunds directly.

Open the app and use Restore Purchases first — that re-syncs your purchases with your store account. If the credits still do not appear, email us with the store receipt and we will correct the balance.

Face Seek does not create an account — there is no sign-up, no email address and no password. To remove the data associated with your install, see Delete My Data.

Email faceseek@baansoftware.com with the subject line “Opt-out request”. We respond within 30 days, and faster where there is an immediate safety concern. See our Acceptable Use Policy.

No. Face Seek is not a consumer reporting agency and must not be used for decisions about employment, housing, credit, or insurance. See our Acceptable Use Policy.

The service has a daily capacity limit that protects it from abuse. If you see a message about searches being busy, it will clear on its own — try again later in the day.