Delete My Data
Face Seek does not create an account, so there is no account to delete. This page explains how to remove everything we hold for your install.
There is no account
Face Seek has no sign-up, no password, and no email address. When you first open the app it is issued an anonymous identifier by our payments provider. That identifier is what your purchases, your credit balance and your search records are attached to. It is specific to your install, it does not identify you as a person, and we cannot use it to contact you.
Option 1 — delete from inside the app
This is immediate and needs no email.
- Open Face Seek and go to History.
- Delete a search to remove its record, its result thumbnails, and to instruct our image search provider to delete the photo you submitted for it.
- Repeat for each search you want removed, or use Settings → Clear history to remove them all.
Deleting the app from your device removes the local copy of your history and the identifier itself. Note that this alone does not remove the server-side records — they expire on their own after 30 days, or you can use option 1 or 2 to remove them now.
Option 2 — ask us to delete everything
Email faceseek@baansoftware.com with the subject line “Data deletion request”.
Because we hold no name or email address for you, we need your anonymous identifier to find your data. Open the app, go to Settings, and copy the identifier shown at the bottom of the screen into your email.
We act on the request and confirm within 30 days.
Send the request before you delete the app. Once the app is removed from your device the identifier is gone, and we have no way to connect a request to the right records. If that has already happened, email us anyway — records expire by themselves within 30 days.
What gets deleted
| Data | On a deletion request |
|---|---|
| Search records — result links, status, timestamps | Deleted |
| Result thumbnail images | Deleted from our storage and our content delivery network |
| Photos you submitted | Never stored by us. We instruct our image search provider to delete theirs |
| Credit balance and free-search counter | Deleted |
| Referral code, if one was issued | Deleted |
| Search history on your device | Removed by clearing it in the app or deleting the app |
Deleting your credit balance is permanent and forfeits any unused credits. We cannot restore them afterwards, and we cannot refund them — refunds are handled by Apple or Google. If you want a refund, request it from the store first.
What we keep, and why
| Data | Why | How long |
|---|---|---|
| Technical logs | Security and fault diagnosis. They contain request metadata, not your photos | 30 days, then deleted automatically |
| Purchase and transaction records | Tax, accounting and audit obligations, and to handle any refund dispute | As long as the law requires. Held by Apple, Google and RevenueCat |
| Records of a misuse report | To act on a safety report and to meet a legal obligation, where one applies | Only as long as necessary for that purpose |
Your subscription is separate
Deleting your data does not cancel a subscription, because we do not control billing. Cancel it in the store first:
- iPhone or iPad: Settings → your name → Subscriptions → Face Seek → Cancel
- Android: Google Play Store → profile icon → Payments and subscriptions → Subscriptions
Other privacy rights
You can also request a copy of your data, ask us to correct it, or withdraw your consent to biometric processing. All of these go to the same address, and the same 30-day response applies. See section 9 of our Privacy Policy.
Contact
Baan Software
faceseek@baansoftware.com